Privacy policy

Zaynur  respects your privacy and is committed to protecting the personal information you share with us when you visit or shop at zaynur.co. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

## 1. Information We Collect

- **Contact & account details:** name, email address, phone number, delivery/billing address, date of birth (if provided).
- **Order details:** items purchased, order value, payment method (we do not store full card numbers — these are processed securely by our payment partner).
- **Account activity:** order history, wishlist items, saved addresses.
- **Browsing data:** device/browser type, IP address, pages visited, and cookies (see Section 4).
- **Communications:** any messages you send us via email, WhatsApp, or our contact form.

## 2. How We Use Your Information

We use your information to:
- Process, confirm, and deliver your orders, and handle returns/exchanges.
- Communicate with you about your order status, account, and customer service queries.
- Send you promotional emails/SMS about new arrivals, sales, and offers — only if you have opted in, and you may unsubscribe at any time.
- Improve our website, product range, and customer experience.
- Detect and prevent fraud or misuse of our Site.

## 3. Sharing Your Information

We do **not sell** your personal information to third parties. We may share necessary information with:
- **Courier/delivery partners**, to fulfil and deliver your order.
- **Payment processors**, to securely process your payment.
- **Marketing/analytics service providers**, to send communications or understand site usage — these providers are contractually required to protect your data and use it only for the purpose we specify.
- **Legal authorities**, if required by law or to protect our legal rights.

## 4. Cookies

Our Site uses cookies and similar technologies to keep you logged in, remember your cart and preferences, and understand how visitors use our Site. You can control or disable cookies through your browser settings, though this may affect some site functionality.

## 5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including order history for accounting and legal purposes, unless you request deletion and we are not otherwise required to retain it.

## 6. Data Security

We use reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

## 7. Your Rights

You may, at any time:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate information.
- Ask us to delete your account or personal data, subject to any legal retention requirements.
- Opt out of marketing communications via the unsubscribe link in our emails.

To exercise any of these rights, email us at **hello@zaynur.co**.

## 8. Children's Privacy

Our Site is intended for users aged 18 and above. We do not knowingly collect personal information from children.

## 9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date.

## 10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at **hello@zaynur.co**.